Website: https://risalah.tv
Welcome to Risalah.tv, an Islamic media and educational platform operated by Risalah Foundation, an organization dedicated to sharing Islamic knowledge based on the Qur’an and Sunnah.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, watch our programs, join Risalah Academy, participate in community services, make donations, or contact us.
By using our services, you acknowledge this Policy. Where consent is legally required, we will request it separately.
1. Information We Collect
Depending on the services you use, we may collect:
A. Personal Information
- Name and email address.
- Phone number and contact details.
- Account credentials and profile information.
- Country, city, or other information you voluntarily provide.
- Messages, inquiries, feedback, and support requests.
B. Academy and Educational Information
Course enrollment and learning progress, assignments, assessments, teacher feedback, class attendance and participation records, and information needed to arrange classes and communicate with students or parents.
C. Membership and Community Information
If you register as a member, volunteer, teacher, contributor, organizer, or partner, we may collect information relevant to your application and participation. If you use a matrimonial service, additional profile information may be collected and shared under that service’s specific privacy arrangements and your preferences.
D. Donation Information
We may collect your name, contact information, donation amount, designation, and transaction status. Payment card details are handled by our payment service provider where applicable. We do not intend to store complete payment card details on our own servers.
E. Technical and Usage Information
Our website or service providers may collect IP address and approximate location, browser and device information, pages visited, interactions, log and diagnostic data, security events, and cookie-related information. The information collected depends on your settings, the technologies used, and the services you access.
2. How We Use Your Information
We use personal information for legitimate organizational and operational purposes, including to:
- Operate and maintain Risalah.tv.
- Provide live broadcasts, recorded programs, and educational resources.
- Manage accounts, course enrollment, and learning progress.
- Communicate with students, parents, teachers, members, and volunteers.
- Process donations and provide receipts where applicable.
- Respond to questions, feedback, and support requests.
- Manage programs, events, and membership services.
- Protect users, detect misuse, and maintain website security.
- Improve content, performance, and user experience.
- Send newsletters or program announcements when permitted.
- Meet legal and regulatory obligations.
We do not use personal information for incompatible purposes without an appropriate legal basis.
3. Children’s Privacy
Risalah Academy offers educational programs for children. Parents or legal guardians should assist younger children with registration and provide consent where required by law. We aim to collect only information reasonably necessary to provide educational services, communicate with families, and support learning.
We do not knowingly collect more personal information from children than reasonably necessary for the relevant service, and we do not knowingly sell children’s personal information. Parents or legal guardians may contact us to review, correct, or request deletion of a child’s information, subject to applicable law and legitimate recordkeeping needs.
4. Cookies and Similar Technologies
We may use cookies or similar technologies to maintain account sessions, remember preferences, support website functionality, understand performance, improve security, and troubleshoot issues. Embedded third-party services may use their own technologies. Where required by law, we will request consent before using non-essential cookies or tracking technologies. You can also manage cookies through your browser settings.
5. Third-Party Services and External Links
We may use providers for website hosting, authentication, video streaming, online classes, communications, payment processing, donation management, email, analytics, and security. These providers may process information as necessary to deliver their services under their terms and privacy policies.
Our website may link to external websites. Risalah Foundation is not responsible for the privacy practices of websites it does not operate. Please review their policies before providing information. We limit third-party access to what is reasonably necessary, except where permitted or required by law.
7. Data Storage, Security, and Retention
We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, restricted permissions, secure connections, and appropriate data-management practices. No online service or electronic transmission can be guaranteed completely secure.
We retain information only as long as reasonably necessary to provide services, fulfill collection purposes, maintain legitimate records, resolve disputes, and comply with law. When no longer required, we take reasonable steps to delete or securely dispose of it, subject to legal obligations and legitimate retention needs.
8. International Data Transfers
Some service providers may store or process information outside Canada. Where information is transferred across borders, we will take steps required by applicable law to protect it and ensure appropriate safeguards are in place. Privacy protections may differ between jurisdictions.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to or correction of your information; request deletion where legally permitted; withdraw consent where processing relies on consent; unsubscribe from promotional emails; object to or request restrictions on certain processing; ask how your information is handled; or submit a complaint to the appropriate authority.
Contact us to exercise your rights. We may need to verify your identity. Withdrawing consent does not affect processing that was lawful before withdrawal, and some information may need to be retained by law.
10. Email Communications
If you subscribe to newsletters or program updates, we may send information about Islamic programs, educational opportunities, events, and organizational activities. You can unsubscribe using the link in the email, where available, or by contacting us. We may still send essential service messages, including account notices, course updates, security messages, and responses to inquiries.
11. Donations and Financial Transparency
Risalah Foundation may receive donations, Sadaqah, Zakat, and other contributions. Donation information is used to process contributions, maintain financial records, issue receipts where applicable, and communicate about designated donations. Financial information is handled under applicable privacy, accounting, and legal requirements. Public donor acknowledgment will follow applicable arrangements and consent requirements.
12. Changes to This Privacy Policy
We may update this Policy to reflect changes in services, technology, organizational practices, or legal requirements. We will update the “Last Updated” date when changes are made. Where required by law, we will provide additional notice or seek consent for material changes. Please review this page periodically.
13. Contact Us
For questions, concerns, or requests relating to this Policy or our handling of personal information, contact:
Risalah Foundation
Website: https://risalah.tv
Email: support@risalah.tv
Phone: +1 438-459-2701
Location: Montréal, Quebec, Canada
Please include “Privacy Request” in the subject line to help us direct your inquiry appropriately.
Our Commitment
Risalah Foundation strives to handle personal information responsibly, respect the dignity of our community, and provide a safe environment for Islamic learning and Dawah.
May Allah guide us to uphold honesty, trust, and responsibility in all our affairs.